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- Do your shipping speeds include production time?
Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you
- Do you offer expedited shipping?
Our fastest option is Rush (delivery in 2 business days), which is available only for certain products and destinations. These days include the production time of your order and the delivery to your doorstep. You can see on the product page and at checkout if Rush is available for the products and options you have selected.
- Are your shipping times guaranteed?
When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us – we’re here to help.
- Do you offer free shipping?
We offer free shipping within the US (excluding Alaska, Hawaii and Puerto Rico) on orders $100+ before taxes and after any discounts are applied. Through VistaPrint ProAdvantage, a subscription program for print resellers, Premium customers get free shipping on orders $60+ in the continental US, along with exclusive product discounts up to 40% off.
- Do I get tracking info? Where can I find it?
Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.
- Which shipping carriers do you use?
We use a variety of shipping carriers, including the United States Postal Service, UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
- Can I arrange for my own shipping provider / courier to deliver my order?
We’re sorry, but because of our production process, we can’t accommodate special shipping requests.
- Is there a way to pick up my package?
Yes. Where available, you are able to choose an eligible pickup point for your delivery. To view eligible locations, select “Pickup Point” in the shipping address field at checkout.
- Do you ship internationally? Which countries do you deliver to?
Yes, international shipping is available to the following destinations: Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, and the United Kingdom. Please note that some products may not qualify for international shipping.
- Do you ship to APOs and MPOs?
Right now we can’t, but we’re looking into how we can ship to military addresses.
- My package was supposed to arrive today, but I have not received it yet. What should I do?
Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.
- What if my package is returned to the sender?
If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please contact us – we’re here to help.
- My product contains a defect or is damaged, what can be done?
Our goal is love at first sight. If you have any questions or concerns with your order, we want to know and we want to help. Contact us – our experts are available by phone, email or online live chat.
